What is not included in the service?
To prevent abuse of our address we limit the maximum weight of envelopes to 1KG per item. This is approximately the weight of a large yellow pages or a clothes catalogue. It is most unlikely that your business will receive an envelope of business documents above this weight. In the event that we do receive an item of mail that is larger than 1KG we may contact you to discuss delivery options and costs. We reserve the right to return such an item to sender.
We do not allow any goods or parcels to be delivered to our address. To maintain a ‘safe’ address for all of our customers we ask that you arrange deliveries of goods to be made to your physical location. This prevents would be fraudsters targeting our addresses to try obtain goods by deceit or fraud. It is essential that we protect our reputation and the reputation of our addresses that clients are using.
If your service expires and you do not pay to renew this, then no further mail is processed. Your service will last for 12 months or until we have forwarded the agreed number of items under the service, whichever occurs first. Upon expiry your service is due for renewal and no further items will be posted to you. We will invite you to renew the service at the relevant time.
We do not provide a scan and email service. There are two reasons for this – firstly, opening letters, scanning documents and preparing emails takes a lot of time and would increase the cost of the services. Secondly, some of your mail may be personal, financial or contain security passwords. We prefer not to have access to this information and emailing such documents is not secure.
Mail will be held if requested proof of identity documents have not been been provided. Please see our identification requirements for more information.