Loading...

Text Message Notifications – FAQs

/Text Message Notifications – FAQs
Text Message Notifications – FAQs2019-02-07T17:40:46+01:00
Business man checking text from SFS

Why have I received a text message from SFS?

We need to talk to you about your service

We only send our registered clients text messages when they have not responded to an important email or phone call from us regarding the services we supply to that client. The text message is asking you to contact us to resolve an important issue with your service and will include a link to a web page with a more detailed explanation of the issue.

If we do not get a response to the phone calls, emails or texts then the service will be suspended until we hear from you.

Please note we do not send marketing text messages or pass contact details to third parties. All clients can opt in/out of receiving text messages by updating their preferences in their account or by calling us.

You may receive a link to this notice if your services become overdue for renewal

See notice…

You may receive a link to this notice if your identity documents are not up to date on our records

See notice…

You may receive a link to this notice if your mail forwarding deposit needs topping up or has run out

See notice…

You may receive a link to this notice if your service has been cancelled

See notice…