Identification Documents – UK Customers

UK based customers purchasing a service will be asked to provide identification documents for the people that are using the service. (e.g. all directors, shareholders, PSCs, members, partners, owners of the business etc.)

Photo Identification – A copy of a passport or photo driving licence (with at least 6 months validity).

Address Identification – A copy of a utility bill, council tax letter or bank statement (issued in the last 3 months). We DO NOT accept mobile phone bills, tax statements or invoices. The document must confirm you are living at an address.

Registration Form – We need a signed copy of our registration form.

You can email or post copies of these documents to us. These documents will allow us to conduct a ‘soft search’ on your credit file to check the name and address details and ID are correct.

You can read more about MLR, why we need ID and what ID is required on our MLR FAQ pages.

Question Mark, why is ID required?
Signing client registration form

What documents do we need?

For most UK based customers the ID requirements are simple. We need proof of address and photo ID.

1) Each person’s passport photo page or photo driving licence. This must be valid for at least 6 months.

2) Utility bill, council tax bill or UK bank statement. This must not be older than 3 months. It must clearly show the person’s name and their home address (NOT a mobile phone bill).

3) A completed and signed copy of our client registration form. You can download the registration form here.

4) If we are forwarding mail to a third party address that is not your home address also please supply a utility bill for the address or additional proof that you use the address.

Copies of these documents can be sent to Alternatively please post identification to us at our Coventry address as detailed below.

These documents will allow us to conduct a ‘soft check’ to confirm identity.

If the soft check does not confirm the information in the documents we will request that you provide original documents by post for checking. Alternatively please provide copies of documents that have been correctly certified by a solicitor or notary public. Please post identification to us at our Coventry address.

SFS – Small Firms Services Ltd
Union House
111 New Union Street
United Kingdom

For non UK based clients we are not able to verify documents online. We require notarised copy identity documents to be posted to us. Please read our non UK customer identification requirements.

What if customers do not provide ID?

The answer is simple! – No ID, no services.We cannot support any customer that refuses to provide identification on request. We are legally required to ‘know our client’ and face penalties if we have not conducted MLR checks.