If you are purchasing an address service from us please do not start using the address immediately. We require you to supply identity documents and we will then run a soft credit check. When your identity documents have been accepted by us we will send a service activation email and or SMS. Clients using our address before activation will result in mail being rejected as ‘unknown’.
Before we can activate any service you have purchased from us we must first comply with anti money laundering (AML) regulations. These regulations require us to identify our customer before we enter into a business relationship.
As soon as we have identified our client and other persons connected to the order, for example for a limited it would be all directors and major shareholders and PSC’s, we can then allow the service to be activated.
If you do not agree to supply ID or to a soft check on credit files of all persons connected to the entity/person ordering then please do not order this service. By ticking the acknowledgement box prior to check out you are agreeing to comply with these requirements and associated soft check’s.
A soft check leaves a footprint on a persons credit file as an identity search but has no affect on credit ratings or scores.
If you supply the requested documents to us quickly and our soft check confirms your name, date of birth and residential address match the documents supplied we can usually activate your service the same day.
You can read more about MLR, why we need ID and what ID is required on our MLR FAQ pages.