Why have I received a text message from SFS?
If you receive a text with a link to this page your mail forwarding deposit has run low and needs topping up
Please login to your ‘My Account‘ area on this website and pay the outstanding invoice or add a new forwarding deposit. Alternatively contact us by phone with payment details.
We only send our registered clients text messages when they have not responded to an important email or phone call from us regarding the services we supply to that client. The text message is used as a final resort asking you to contact us before the service is cancelled.
Below you will find further information regarding the issue and how to resolve it.
We have previously attempted to contact you as the deposit held on your account to cover the costs of forwarding your mail has been used. In most cases we will send email communication and contact you by telephone where possible. We have not received any response to previous communications which is why you have received a text message.
Once your deposit has been used we will hold any further items of mail for 7 days then we will have to return the items to sender and cancel your service. We are unable to continue to receive mail without a deposit to forward your items.
If you would like to retain this service please contact us to arrange payment or login to your ‘My Account‘ area on this website where you will find an invoice for the mail deposit ready for payment.
If for any reason you are unable to pay within 7 days of the text message being received please contact us to request an extension as we would prefer not to cancel the service if it is still required.
Important notice – if you take no action the service will be closed in the next few days. Any clients with a mail forwarding service from one of our addresses will need to make alternative arrangements for the address. Mail we receive for closed services is automatically returned to sender. We do not hold mail for closed services.
We will not send any further reminders regarding this issue.
You can opt in/out of receiving these notices by text by logging into your account or by calling us.
Thank you for taking the time to review this notice.